Frequently Asked Questions
What is the Power Learner Passport Subscription?
The Power Learner Passport subscription allows every representative of your credit union to access webinars offered through eTrain without providing additional payment.
How do I know if my credit union is a Power Learner Passport subscriber?
There are two ways to determine if your credit union has a subscription. If you are trying to place an order for an eTrain product, and you are asked to provide payment, then your credit union is not a subscriber. You can also email firstname.lastname@example.org to discover if your credit union has a subscription. If you feel you are being asked to provide payment in error, please contact us immediately.
When is the Power Learner Passport Subscription renewal?
Your Power Learner Passport subscription is on a calendar renewal period. Subscriptions expire on December 31st of each year and begin on January 1 or when your subscription payment is received in full.
How do you determine our Power Learner Passport subscription rate?
Your credit union subscription fee is based off of the full-time employee count your credit union provided on the quarterly call report. The 2021 subscription rate is $30 per full time employee with a minimum subscription of $750 and a maximum subscription of $4,750.
If my credit union purchases the subscription sometime within the calendar year, is it pro-rated?
Once your subscription is activated, you have immediate access to all eTrain programs for a full calendar year. You have the flexibility to download as many programs at once (including the entire library) or view them at your leisure throughout the 12-month period. Please note that once you order a program and have the viewing link, that link will still be active* even after your subscription expires. Because your subscription is full-access—even after it ends—we do not offer any prorated pricing.
*In the best interest of your members, staff and your credit union, eTrain reserves the right to disable links on programs that include information no longer valid such as regulation and rule changes.
How much is an individual webinar?
Credit unions that are members of the California and Nevada Credit Union Leagues are charged $195 per webinar. Credit unions that are Non-members of the California and Nevada Credit Union Leagues are charged $341 per webinar.
How much is a virtual seminar?
Credit unions that are members of the California and Nevada Credit Union Leagues are charged $195 per virtual seminar. Credit unions that are members and Power Learner Passport Subscribers are charged $145 per virtual seminar. Credit unions that are non-members of the California and Nevada Credit Union Leagues are charged $330 per virtual seminar.
Can I pay via check, ACH, and/or credit card?
Purchases for individual programs and PLP Subscriptions must be made via credit card.
What credit cards do you accept as payment options?
We accept Visa, MasterCard and American Express credit cards.
How can I get a receipt for my purchase?
A receipt should have been emailed to you upon completion of your order. However, if you did not receive it or misplaced it, please email email@example.com with the receipt information you are looking for, and we will be happy to forward a copy to you.
Do I need an email address that includes my credit union domain in order to be recognized as a Power Learner Passport Subscribing credit union?
No, you can use any email address. Volunteers, Board Members, Supervisory Committee members and many other individuals who play an important role in your credit union may not have been assigned a credit union email address. Because of this, we designed our system to recognize your credit union as the subscriber to allow you to use any email address that is appropriate.
Do I need a password or special username/ log in to access or order an eTrain product?
Yes, each individual will need to create a login before they will be allowed to check out. Please see Start Here: How to Log In and Access Programs to get detailed instructions.
Can I register for a program on behalf of someone else?
It would be best to order the program yourself, and then forward it to someone else. If you try to register on behalf of someone else, you would need their unique password.
What email address will I receive my orders from?
All of your orders should be fulfilled by firstname.lastname@example.org.
Can I share the email with the program link with my colleagues?
Absolutely. This is a terrific tool when your credit union needs multiple people to take the same training. Rather than place an individual order for each person, place one order. Once the person tries to access the program, they will be required to log in, or create a log in, before they will be given access to view a program. This allows us to track who has accessed training, how long they viewed it, and better provide you with usage reports.
Can I re-order a program I previously ordered if I lost the original email?
Of course you can! If you are a subscriber, you can order any programs as many times as you like without incurring additional fees. However, if you are a non-subscriber you will be asked to provide payment again. You can also find previous orders by visiting the My Account area in the navigation bar.
My Credit Union has branches in other states, can they utilize our Power Learner Passport subscription?
Absolutely. Your credit unions subscription applies to all of your branches, regardless of state.
I didn’t receive the email for my order?
No problem, simply email email@example.com with the program name, participant name and email address, and we will be happy to forward a copy to you.
How do I show proof that I participated in an eTrain webinar?
Nearly all eTrain webinars include a short quiz that you can take as proof of understanding and attending. You can find a link to the quiz on the fulfillment email you receive with the program link and handouts. Upon successfully completing the quiz with a score of 70% or higher, you will be provided with a certificate that you can print or download. We encourage you to enter both your name and your credit unions name using proper punctuation as that is the information that appears on your certificate. Programs such as economic updates and advocacy event briefings do not include a quiz.
What if I didn’t print or download my certificate after passing my quiz?
No problem, simply email firstname.lastname@example.org with the program name and participant name and we will be happy to forward a copy to you.
How can my credit union obtain a report detailing each order placed from our credit union?
We are working on ways that can provide you with easy access to this information. However, until then simply email email@example.com with the date range you want information on, and we will provide you with a report that details your credit unions program usage as it compares to what your subscription cost is or would be.
What equipment do I need in order to view/listen to an eTrain product?
For all programs, you will need internet access and speakers. Should you have trouble opening an archived program, please cut and paste the program link in Internet Explorer and click yes when a pop-up box opens asking if you want to close a window.
If you have additional questions, comments or concerns, please contact eTrain at firstname.lastname@example.org or 800.472.1702 ext. 6026.
Angela Dailey, Manager of Electronic Educational Programs and Events | eTrain Credit Union Webinars
(PH) 800.472.1702, ext. 6026 | email@example.com