Release date: June 22, 2020
Duration: 80 minutes
For questions regarding ACH entries, frontline staff will most likely be your member’s first point of contact. For this reason, it is important for staff to have a general understanding of the ACH Network, how to recognize ACH entries and handle inquiries. In this session, staff will learn about the participants in an ACH entry, the flow of ACH entries through the Network, the different types of ACH entries, and how to handle stop payments and disputes.
MEET THE PRESENTER
Before coming to WesPay, Connie LaChance has spent nearly twenty years working in the credit union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been in involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, APRP, and NCP designations.