RELEASE DATE: FEBRUARY 22, 2021
ESTIMATED DURATION: 90 MINUTES
Credit cards are convenient for your members and a boost to the credit union’s loan portfolio – but they come with a lot of rules to follow. In this webinar we will explore them all from applications and solicitations, to disclosures, statements, payments and collections. There are even special rules for applicants under 21, college students, and secured cards.
Here’s what we will cover:
• Important rules about credit card applications and solicitations
• Resolving errors and claims of unauthorized use
• Notification requirements for rate and fee changes
• Application of payments and other payment-related issues
• Understanding fixed vs. variable rate cards
• Other special rules applicable only to credit cards
MEET THE PRESENTER
Mary-Lou Heighes started her financial institution-related career in 1989, working in the areas of lending, marketing, collections, and a LOT of “other duties as assigned” in many areas of operations. After 5 years she transitioned to a compliance role at a state trade association providing answers on the compliance hotline, writing articles on changing regulations and providing assistance to state and federal governmental affairs departments regarding proposed laws and regulations affecting financial institution operations.
In 2000 she founded Compliance Plus, Inc. to provide more direct assistance to financial institutions struggling with day-to-day compliance challenges. In this capacity she uses her 25 years’ compliance knowledge to provide phone and e-mail support to retainer clients, in-house consulting and training, and website and marketing compliance reviews. She also speaks around the country on compliance issues for various state trade associations, at industry conferences, and of course webinars.