Release date: February 22, 2021
duration: 60 Minutes
This fast paced and informative program focuses on effectively managing verbal and potentially physical confrontations. When dealing with hostile people, it is often difficult for employees to remain calm and not take things personally. This program offers practical and easy to understand approaches to use in these situations. It focuses on personal safety and keeping the customer. Guidelines are provided on reading body language, facial expressions, and the “real” meanings of words. Employees are taught to take control of confrontations with win‐win solutions in mind and to evaluate their own behavior in these situations.
Meet the Presenter
Branch Walton is a well-known speaker and author on workplace violence, executive protection, identity theft, school safety, and other security topics with more than 40 years of experience in federal law enforcement, private security, and instruction. Branch’s security experience began with a 21-year career in the U.S. Secret Service where his assignments included: Special Agent-in-Charge of a field office; Assistant Agent-in-Charge of the Office of Training; investigative and protective assignments at three field offices; and security details for Presidents Nixon, Carter, and Reagan. His criminal investigative experience includes threat assessments and the investigation and supervision of counterfeit cases. Prior to his USSS service, Mr. Walton was a commissioned officer in the U. S. Marine Corps and a special agent with the Office of Naval Intelligence. Following his career with the Secret Service, Mr. Walton served as a Law Enforcement Coordinating Commi8ee representative with a U.S. A8orney’s Office, Director of Corporate Security for Cummins Engine Company, Chief of the Federal Law Enforcement Training Center’s Management Institute, a criminal justice instructor at Indiana University, and as President of the National Association for Bank Security-Profit Protection, LLC, a company specializing in security and compliance training for the banking industry. Currently, Branch is active in training program development, management, and/or instruction for: the Miami Police Academy (Florida), Federal Law Enforcement Training Center, University of Findley, Eastern Kentucky University, South American Theft Group Intelligence Network, Miami Dade College, Broward County TRIAD, and South Florida INFRAGARD. He also continues to instruct at Miami Dade College’s School of Justice and the Department of Homeland Security in the fields of physical and operations security. He is the former Associate Dean of Student Services at Henley Putnam University, an online university specializing in intelligence, protection management, terrorism, and counter-terrorism studies. He is also a past or current adjunct faculty member of the criminal justice department of six universities. Mr. Walton has authored numerous articles, two books, book chapters, and has consulted on several workplace violence training videos.