How can your credit union use innovation to become a more consumer-responsive organization? Most barriers to innovation in your organization are self-imposed. This session explains how your credit union can better understand what innovation means in the consumer finance world.
Andrew Downin, Innovation Director of Filene Research Institute, shares the processes involved in developing the innovation competency, shares specific innovation success stories, and provides you with a straight-forward way to get started on your organizations innovation competency today.
MEET THE PRESENTER
As innovation director, Andrew leads Filenes prestigious i3 (Ideas, Innovation, Implementation) program, along with subsequent testing of its financial product, service, and business model ideas. He’s an i3 alum and championed the Centsus and WheelChoice ideas.
Andrew comes to Filene from SchoolsFirst Federal Credit Union in Santa Ana, CA, where he served as manager of product development. While at SchoolsFirst, he was responsible for success in driving product development, optimizing current products, and meeting member service and financial goals. He has 15 years executive marketing, product development, and finance experience at several credit unions throughout Southern California. Andrew’s industry expertise extends specifically to credit, debit, and prepaid card strategy and program development.