Release Date: January 11, 2021
duration: 60 minutes
The battle against fraud is never-ending. Fraudsters continue to innovate and find new ways to attack, utilizing multiple channels to execute sophisticated fraud schemes. As credit union members continue to embrace technology and increase digital interactions, strong fraud management is more important than ever.
In this session, Jack Lynch will share an overview of the current payments and fraud landscape, fraud trends and how to establish successful fraud mitigation strategies. You’ll learn how to maintain the balance between risk tolerance and member experience, as well as discover the importance of leveraging technology, but why it also takes a multi-layered approach that involves people and processes to combat fraud.
Meet the presenter
Jack leads PSCU’s Fraud and Risk Management Operations area and is President of CU Recovery, a PSCU company specializing in delinquency management. Jack has over 25 years of leadership experience delivering operational services, project management, client implementations, process re-engineering, account management, training and technology services.