RELEASE DATE: AUGUST 16, 2021
DURATION: 90 MINUTES
Answering member’s questions can be daunting in this ever-changing field of personal finance. This course is designed to equip credit union employees to be able to cover the basic member questions. In Part 1, we will explore:
- The Credit Report: We will discover the ins and outs of reading and answering questions about member’s credit reports. This module will include what is on a credit report, how to interpret information on a credit report, and how to explain credit reports to members. Rights given to consumers by the Fair Debt Collection Act will also be covered.
- The Credit Score: Credit score is the most commonly used gage of overall financial health. This module will cover the components of credit scoring, what is a good score, how to raise credit scores, credit consequences, and how credit scores are used to determine the cost of life. Rights given by the Fair Credit Reporting Act will be covered.
- Basic collections: Collections are a misunderstood and feared industry, but it is more easily navigated when you understand consumer rights and how to work within the confines of the system. This module will help credit union employees answer question on medical collections, general questions, and consumer rights. Rights given to consumers by the Fair Debt Collection Act will also be covered.
- Credit (Re)Building: Now that you know the laws and the basics of credit reporting, credit scores, and collections, it is time to start putting your new knowledge into a useable strategy. This module will begin the foundation of thinking outside the box to help members get to their goals.
MEET THE PRESENTERS
Cynthia Campbell is the Chief Experience Officer (CXO) for BALANCE, a national non-profit that delivers financial education and counseling to consumers. Cynthia is a strategist, a corporate communicator, a project executor, and oversees Financial and Housing Coaching, Marketing, Training, and HR departments for BALANCE. Cynthia previously served as a VP of Innovation and Strategy at Oklahoma Central Credit Union, Director of Innovation Labs at the Filene Research institute, and VP of Financial Empowerment at Tinker Federal Credit Union. Her entire career has been focused on financial health with a particular focus on the under-resourced. Cynthia holds a BS in Business Administration and an MBA from Elmhurst College in Illinois, and a master’s degree in Adult Education from the University of Central Oklahoma. Cynthia is part of the Global Women Leadership Network and is a Credit Union Development Educator (CUDE).
Tina Herndon is the Financial Education and Training Manager for BALANCE. For over a decade she managed three non-profit alternative lending programs for the Citizen Potawatomi Community Development Corp. (CPCDC). There was 1:1 financial counseling performed before closing each of those 500 loans a year. As a result of being an experienced counselor, Tina is frequently asked to teach a wide variety of financial topics to diverse demographics. She has served on the board of directors for several financial literacy and poverty-aid organizations. Currently she is the Vice-President of the Oklahoma Jump$tart Coalition and a founding board member of the Society of Financial and Career Consulting Professionals. Tina holds a Bachelor of Science, in Business Administration, St. Gregory’s University. She also serves as an instructor for the National Association of Certified Credit Counselors (NACCC).