Description
RELEASE DATE: SEPTEMBER 28, 2026
DURATION: 40 MINUTES
UDAAP compliance remains one of the most challenging areas for credit unions because its boundaries often seem to shift with every new enforcement action. While the standards for ‘Unfair, Deceptive, or Abusive’ practices can appear subjective, the consequences of a violation—ranging from massive regulatory fines to irreparable reputational damage—are all too real. This session moves beyond theory to provide a practical roadmap for identifying hidden risks within your institution. We will analyze recent regulatory trends to help you transform your complaint management and operational oversight into a robust defense against UDAAP scrutiny.
Attendees will learn:
- Legal definitions of Unfair, Deceptive, and Abusive acts
- High-risk areas for potential UDAAP issues
- Recent regulatory actions and NCUA guidance
SUBJECT MATTER EXPERT
Kristen Tatlock is a dynamic, nationally recognized speaker and trusted compliance consultant with more than 36 years of hands-on experience in the credit union world. Known for her deep expertise, Kristen helps credit unions navigate the complex landscape of regulatory compliance—from advertising rules and social media policies to Regulation E, Regulation Z, the Bank Secrecy Act, Fair Lending, and just about every other compliance challenge out there.She’s a prolific writer and editor, having authored countless articles, white papers, and compliance manuals, and she’s the creative force behind many widely used training programs. Kristen holds national certifications in Compliance and the Bank Secrecy Act and is a sought-after trainer at both national and state-level events, where she shares her knowledge with clarity, energy, and real-world insight.
LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
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